A long winter let
"This was the second consecutive long winter let and we were disappointed to find that little or no maintenance had been carried out since the previous February. The garden was overgrown, especially at the rear and the back paved garden was in need of cleaning. The down stairs carpets were dirty and badly stained in places. On arrival in mid November we found that the central heating did not work and it was over a week before the plumber could repair it as much of the boiler needed replacing. In the meantime the old electric storage heaters did provide some background heating but took 24 hours to heat up. Similarly, the open fire smoked into the lounge and large amounts of soot fell down the chimney. As Portscatho Holidays had no record when the chimney had been swept we did not want to risk a chimney fire and did not relight it. Eventually a chimney sweep visited and by Christmas we were able to use the open fire. Once the heating systems had been rectified the cottage was comfortably warm, but at a cost. The equipment in the cottage is old and well used. The washing machine leaks from the detergent drawer and one of the shelves in the fridge freezer is broken. The vacuum cleaner pipe has collapsed and almost unusable. These issues were advised to Portscatho Holidays and, despite a visit by a "handman" the defects have not been repaired. The location of Sunrise is good, being on North Parade and close to the heart of this charming and friendly village. But sadly, it has seen better days and in need of some tender love and care. There had been a change of the owners of Portscatho Holidays who manage the property and initially gave the impression that were inexperienced. They were certainly not proactive and we feel that more should have been done before the winter let to ensure that the cottage was suitable. Subsequently, the staff have been pleasant and appear to be trying. We had looked to let for next winter but felt the increased rent was not value for money even if the cottage had been thoroughly cleaned and re-equipped. "
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